West Monroe Joins the ServiceNow Consulting and Implementation Partner Program to Transform Customer Service Operations
- Editor
- Mar 17
- 2 min read
Whats Happening:
West Monroe, a global business and technology consulting firm, has joined the ServiceNow Consulting and Implementation Partner Program. This partnership aims to help organizations optimize and modernize their omnichannel service experiences and contact center operations. West Monroe will leverage the ServiceNow Platform to transform customer service, focusing on enhancing business processes while keeping costs and talent in mind.
Key Moves:
West Monroe joins ServiceNow's Consulting and Implementation Partner Program
Partnership focuses on optimizing customer service operations using ServiceNow's platform
West Monroe brings industry-specific expertise to ServiceNow implementations
By The Numbers:
West Monroe is helping clients improve call center and service operations
The firm is deploying ServiceNow's CSM platform to enhance case management and automate workflows
West Monroe will showcase its ServiceNow capabilities at ServiceNow's Knowledge25 event from May 6-8, 2025
Key Quotes:
"ServiceNow is moving faster and making smarter bets than many of its competitors—one of the key factors we consider when selecting platform partners," said Casey Foss, Chief Commercial Officer at West Monroe.
"We look for platforms that push clients to think holistically about their businesses, not just implement technology. That's why we're excited to be working alongside ServiceNow's growth, co-creating with clients to reimagine customer experiences and drive profitability."
"As a Consulting and Implementation Partner, West Monroe's expertise in customer experience through an industry lens is essential to scaling and extending ServiceNow solutions to new markets," Ira Simon, senior director, partner strategy and programs at ServiceNow.
Bottom Line:
West Monroe's partnership with ServiceNow represents a strategic move to enhance customer service operations across various industries. By combining West Monroe's industry expertise with ServiceNow's platform capabilities, clients can expect more tailored, efficient, and value-driven solutions. This collaboration aims to accelerate digital transformation in customer service, potentially reshaping how businesses interact with and serve their customers.
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